Payment & Stripe Issues¶

Stripe is not connected or showing an error¶

If your Stripe connection shows an error or is missing:

Go to Settings → Account Settings
Click Connect with Stripe and complete the authorization
If you already have a Stripe account, sign in to link it rather than creating a new one

Client cannot pay the invoice¶

If a client reports they're unable to complete payment:

Confirm the invoice has been sent (not still in Draft status)
Check that Stripe is connected and your account verification is complete in the Stripe dashboard
Ask the client if they're seeing a specific error message on the payment page

If Stripe has flagged your account or a payment, you'll see a notification in your Stripe dashboard under Alerts.

Payment shows as paid in Stripe but not in Brightenly¶

Brightenly syncs payment status from Stripe automatically. If there's a delay:

Wait a few minutes and refresh
Check that the invoice in Brightenly is linked to the correct Stripe invoice

If the mismatch persists, contact support.

I cannot see payouts¶

Payout details are managed in your Stripe dashboard, not in Brightenly. Log in to Stripe to see payout schedules and bank transfer history.

Bank transfer payment is not available on my invoices¶

Bank transfer (ACH, BACS, etc.) availability depends on your Stripe account's registered country and Stripe's supported payment methods for that country. See Supported Countries for Stripe.